Shipping and Delivery
City Wine Merchant is committed to protecting every bottle we sell. Wine can be easily damaged in transit so we work to assure every bottle arrives at its destination in great condition. We are happy to hold all paid wines in our secure on-site storage facility for up to 60 days at no cost, whether you are waiting for extreme weather to pass or cannot sign for your package because you are exploring the world!
All deliveries require an adult signature, as required by Federal Law. Please ensure that an adult over the age of 21 will be available to receive and sign for your package. We strongly encourage our customers to ship to a business address to help ensure successful delivery.
We ship via UPS, if you prefer to use FedEx, please contact us or place a note in your web order.
We can be reached at 888.588.4845 or firstname.lastname@example.org for a custom shipping quote or additional information.
Local Delivery in Western New York
Orders placed before noon will generally be delivered the following business day, barring seasonal peaks in delivery volume and inclement weather. Orders placed on Sundays will be delivered as early as Tuesday, unless otherwise informed. You will receive a confirmation email or telephone call once your order has been processed confirming your scheduled delivery date. Please note that all orders must be received by a person 21 or older who can provide proof of age and an adult signature.
Rates will be calculated at checkout. Please note, we do not ship wine on Friday, Saturday or Sunday unless requested. During times of extreme heat or cold (below thirty five or above eighty degrees Fahrenheit at any point along the transit route), we will hold your purchases until we can ensure safe transport. If you opt to have your order shipped during such extreme weather, we strongly recommend upgrading to express shipping.
City Wine Merchant will engage with the carrier on behalf of the customer’s carrier contract. In the case of shipments outside New York State, the sole responsibility for complying with local regulations or tax requirements rests with the customer. If we are unable to ship to your area, we apologize for any inconvenience this may cause and suggest that shipping be arranged to a direct-shipping friendly state.
Due to regulations, we are unable to ship to certain states. Among others, we are currently not able to ship to Massachusetts, New Hampshire, Utah, West Virginia, Arkansas, Michigan and Texas.
We are able to ship to a number of countries, including, but not limited to Hong Kong, UK, Germany, Australia, Japan, Thaliand, Macau, Singapore, Malta & Belguim. We will work with you directly so you're not left with an unexpected tax or duty fee. Please contact email@example.com for further information.