Restrictions & Returns
Terms & Conditions: You must be at least 21 years old to purchase wine. All sales are F.O.B. New York. Title to purchased wine will transfer to the purchaser once the purchase price has been properly credited. It is our policy that all custom orders be paid for within 7 days of notification of order confirmation. You may make a payment by clicking on the payment link, mailing a check, or stopping into our store. Payment by wire transfer or check is required for international payments and payments over $5,000. We can now accept Bitcoin, ETH and other cryptocurrencies for payment on orders over $1,000. Please let us know if you would like to use any of these methods and we will issue you a revised invoice. If you are unable to arrange for immediate pickup or delivery, we are happy to hold all paid wines in our secure on-site storage facility for up to 60 days at no cost. Orders not paid for within 30 days may be canceled and items returned to open inventory. Orders not picked-up or confirmed for shipping within 12 months, paid or otherwise, shall be forfeited without refund. Laws governing the sale and transportation of wine vary from state to state. City Wine Merchant makes no representation as to the legal rights of any individual or entity to ship or transport wine into any state outside of New York.
Bordeaux Futures: Orders cannot be confirmed until payment in full is received. Default in full payment will result in order cancellation without reimbursement. Any other cancellation of futures orders will be subject to a 20% processing fee. Delivery dates provided at time of order are estimates only and not a promise or guarantee of a specific arrival date. Shipping charges, if applicable, will be applied when wine is available for collection.
Returns & Cancellations: Defective merchandise may be returned for exchange of product(s) of equal value or store credit upon presentation of the following: sales receipt, original bottle (with wine to be evaluated) and cork. As is customary in the wine trade, all bottles 10 years or older are purchased at the buyer's risk. Since we cannot control how bottles are stored once they leave our possession, we will only accept bottles for exchange within 30 days of purchase. Items to be returned are subject to evaluation by our staff, and must be accompanied by your original sales receipt. Cash refunds will not be issued. Cancelled and returned orders may be subject to a 10% processing fee. The circumstances surrounding the order may impact our enforcement of this policy. Special orders are non-refundable. Store Credit must be used within 1 year of the day of issuance.
For Liviri customers: please note, we require your credit card to be kept on file for 45 days. Should we not receive the returned shipping cooler within 4 weeks of delivery, your card will be charged $500.